Shipping Policy
WHEN WILL MY ORDER START SHIPPING?
After we receive your order, we will arrange shipping for you within 48 hours.
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HOW MUCH DOES SHIPPING COST?
The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. We support free shipping to most countries around the world, but we will charge remote additional shipping of $5-10 for remote areas.The exact shipping fee will be automatically updated and displayed on the checkout page.
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WHERE DO WE DELIVER?
Our products are designed by our team in United States and our manufacturing team in China meets the Business Social Compliance Initiative (BCSI) to ensure fair labor practices. Our products are shipped from our warehouse in Oakland, California, and some products are shipped from China.
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HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
We ship on a best effort basis. While not guaranteed, most shipments will arrive within the timelines posted below.
(Please note that if you pay for expedited shipping, we will use that service, but we do require 1-2 business days to prepare and pack the product before it ships).
| Nation | Time/working days | Nation | Time/working days |
| U.S. | 3-10 | Canada | 6-12 |
| U.K. | 6-10 | Ireland | 6-10 |
| France | 6-10 | Greece | 8-12 |
| Germany | 6-10 | Bulgaria | 6-10 |
| Italy | 6-10 | Portugal | 6-10 |
| Spain | 6-10 | Hungary | 6-10 |
| Netherlands | 6-10 | Slovakia | 6-10 |
| Belgium | 6-10 | Czech | 6-10 |
| Austria | 6-10 | Romania | 6-10 |
| Sweden | 6-10 | Finland | 6-10 |
| Poland | 6-10 | Denmark | 6-10 |
| South Africa | 10-15 | Norway | 8-10 |
| Cyprus | 8-12 | Mexico | 10-15 |
| Australia | 8-10 | Japan | 5-8 |
| Israel | 6-10 | Brazil |
15-25 |
Please note:
We use different shipping partners, but the final carrier is usually your local postal service (In the US, it may be USPS/DHL)
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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
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DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
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WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country's customs policies.
*All shipping times exclude clearance/customs delays
**Shipping timelines and cutoffs are based on shipping estimates provided by DHL, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).
**Shipping timelines and cutoffs are based on shipping estimates provided by DHL, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).
Questions about order status or tracking? Contact us!